Managing child patients can be complex, with responsibilities ranging from coordinating schedules to ensuring clear communication with guardians and handling billing efficiently. That’s where Halaxy comes in. Designed to simplify these tasks, Halaxy offers specialised tools to help you manage child patients effectively. With features tailored to healthcare providers, Halaxy streamlines the way you communicate, organise, and bill, ensuring you can focus on delivering exceptional care.
Let’s explore how you can use Halaxy to seamlessly manage child patients in your practice.
Source: Halaxy.com
Adding Contacts and Assigning a Primary Contact
A critical step in managing child patients in Halaxy is the ability to add parents or guardians as contacts in the child’s profile. This allows practitioners to link a child patient to their primary carers and establish a streamlined line of communication.
- From the patient profile, you can click “Add A Contact” in the Contact Details section to include one or more guardians or family members.
- Assign a primary contact by ticking the relevant checkbox when editing or adding a contact. This ensures that the primary carer receives all communications and billing related to the child patient.
For example, if a parent oversees all medical decisions and payments, they can be set as the primary contact, simplifying communication and ensuring accountability.
Source: Halaxy.com
Tip: Check out Halaxy’s full guide on managing patient contacts for step-by-step instructions.
Displaying Primary Contacts in Your Calendar
When managing multiple appointments for child patients, having clear visibility in your calendar can make a big difference. Halaxy allows you to display the name of the primary contact alongside the child’s name in your calendar.
Here’s how to enable this feature:
- Go to your calendar and click the Cogwheel icon in the top-right corner.
- In the “Calendar Preferences” pop-up, select “Full details – with primary contact” from the “Patient names” dropdown menu.
- Click Save.
Result: Whenever the child’s name appears in your calendar, their primary contact’s name will also be shown in brackets. This simple addition enhances clarity, saving time and reducing confusion when scheduling or reviewing appointments.
Source: Halaxy.com
Communicating with Contacts via Email (CC and BCC Options)
When managing child patients, clear and consistent communication with parents or guardians is essential. Halaxy makes this effortless by allowing you to CC or BCC patient contacts in any email sent regarding the child’s care.
- When sending an email to a child patient or their family, use the “CC patient contact” or “BCC patient contact” fields to include additional recipients.
- You can select specific contacts to ensure that all relevant parties receive the necessary information.
For example, in cases where both parents are involved but live in separate households, this feature ensures that everyone remains informed about the child’s appointments and updates.
Source: Halaxy.com
Automating Billing for Primary Contacts
Managing payments for child patients can be complicated, especially when guardians or parents are responsible for payments. Halaxy solves this by enabling invoices to be automatically addressed to the primary contact instead of the child.
To set this up:
- From the invoice, click the Cogwheel icon in the top-right corner.
- Set the Payer field to “Patient” and select the appropriate contact or family member in the Contact/Family Member field.
- Click Submit to confirm.
Result: The invoice will be addressed to the designated parent or guardian. This feature is particularly useful for practices managing child patients where the payer is not the patient, streamlining financial transactions and avoiding confusion.
Additionally, Halaxy allows practitioners to manually select a payer on any given invoice, offering flexibility for special cases.
Managing Multiple Claiming Information for Child Patients
When two parents or guardians alternate in claiming rebates or payments, Halaxy supports multiple sets of claiming information for each invoice. This feature is invaluable for managing child patients in families with shared financial responsibilities.
For instance, if one parent claims through Medicare while the other pays out-of-pocket, Halaxy lets you switch between claimants on a per-invoice basis. This ensures that both parties can fulfil their responsibilities without confusion.
To learn more about setting up alternate claimants, check out Halaxy’s detailed guide on Adding a Second Medicare Claimant.
Sending Appointment Reminders to Primary Contacts
Halaxy takes the hassle out of appointment management by allowing reminders to be sent directly to the primary contact. This feature reduces no-shows and keeps families informed about their child’s care schedule.
- Automated reminders can be customised to include key appointment details and sent via email or SMS to the primary contact.
- Additional contacts can also be included in reminders, ensuring that all relevant parties receive timely notifications.
This streamlined reminder system is a game-changer for practitioners managing child patients, improving attendance rates and enhancing communication.
Ensuring Secure Record Management
Managing child patient records in Halaxy is efficient and secure. Practitioners can store and access treatment notes, correspondence, and appointment history directly within the child’s profile. Sensitive information is encrypted, offering peace of mind to both providers and families.
By centralising records and automating administrative tasks, Halaxy allows you to focus on delivering quality care without worrying about documentation errors or security breaches.
Enhancing the Patient and Guardian Experience
Halaxy’s child patient management features are designed to make life easier for both healthcare providers and families. Parents and guardians appreciate the clear communication, organised billing, and professional handling of appointments. These small touches create a positive experience that builds trust and loyalty.
For example, when a parent receives an invoice addressed to them, along with a follow-up reminder about their child’s next appointment, it demonstrates a high level of organisation and care. This attention to detail makes your practice stand out.
Why Choose Halaxy for Managing Child Patients?
Using Halaxy to manage child patients allows healthcare providers to focus on delivering outstanding care, while the platform efficiently handles the complexities of communication, billing, and organisation. Specifically designed to cater to the needs of child patients and their families, Halaxy simplifies everyday tasks, enhances workflow efficiency, and creates a seamless experience for both practitioners and patients. If you’re looking to manage child patients in Halaxy, its tailored features ensure smoother operations and better outcomes for your practice.
To further optimise how you manage child patients in Halaxy, consider partnering with Unified Computing. As experts in Halaxy integration and customisation, we tailor the platform to fit your healthcare business’s unique needs, helping you simplify operations and focus on delivering the highest quality of care.